MYTRIPSIM / FAQ
Installation & activation
From adding a profile to your first connection.
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How is a travel eSIM installed?
Install an issued MyTripSim eSIM with the private QR or manual settings in My TripSim or your delivery email. Use reliable Wi-Fi and follow the instructions for your exact phone and plan. Keep your installation codes private.
Do I need internet to install an eSIM?
Use a reliable internet connection when downloading the profile. Keep the installation instructions accessible on another screen or use the manufacturer’s supported installation method.
When does my plan start?
Activation rules vary: a plan may start at installation, at first connection to a supported network, or at another specified event. Confirm this before installing it ahead of your trip.
Should I delete an eSIM if installation fails?
Keep the profile while checking settings and provider guidance. Deleting it may prevent reuse. Contact the provider before deleting or reinstalling an activation profile.
Can several phones scan the same QR code?
No. Our provider's activation QR code is for one installation on a single device. It is tied to that device and cannot be shared or later transferred to a different phone.
Keep your QR code private. Do not delete an installed profile to try reusing the code.