Terms and conditions

1. Seller and contact

MyTripSim is a brand of YellowCat Enterprises LLC, the seller of plans purchased through this website. Our address is 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States.

Contact hello@mytripsim.com for contracts, orders, support or complaints. Include your order reference where possible. Do not send passwords, full card numbers, security codes or installation credentials.

2. What you purchase

Your purchase is the specific plan selected at checkout: destination or region, variant, data allowance, validity and the conditions in its product information and order summary. Our published plans provide a fixed data allowance. A variant name does not replace its specific conditions.

Plans are data-only unless their information expressly includes calls, minutes, a telephone number or SMS. They are not a guaranteed replacement for your home line or emergency communications. Calls through apps use data.

MyTripSim arranges sales and delivery using connectivity suppliers and mobile networks. Commercial availability is checked when the order is processed. Destination and mascot images are illustrations.

3. Before purchasing

Check that your exact device model and regional variant support eSIM, that your phone is carrier-unlocked and that it can use the plan. Our compatibility tool provides guidance based on manufacturer information; regional variants, software and carrier restrictions can affect actual compatibility.

Review the included countries, data, validity, validity start, networks, technologies, installation and hotspot conditions. Do not assume a regional plan covers a country that is not listed.

Installation requires internet access. Keep your QR and instructions private. Some profiles can be installed only once and cannot be transferred. Contact support before deleting a profile if something goes wrong.

4. Accounts, guests and recipients

You may purchase with an account or as a guest. Provide accurate information and an accessible email address. If you nominate another recipient, make sure you may provide their email for delivery and tell them about the service and privacy notice.

Protect your account and report suspected unauthorized access. Guest purchases retain applicable support and consumer rights. Access to private order information requires appropriate identity or authorization checks.

5. Price, payment and confirmation

Checkout displays the amount and currency before payment. Prices may differ between destinations, variants or visits. Any applicable tax or charge to be collected must be disclosed before you confirm payment. Your bank or payment provider may apply its own currency conversion or fees.

Stripe processes payments. Available methods depend on your device, browser, country and the processor. Purchasing a fixed plan does not by itself create a recurring subscription.

A cart or payment session is not a confirmed payment or issued eSIM. An abandoned payment attempt may be cancelled after five minutes of inactivity according to its status. If your bank shows a charge or authorization but the order is not confirmed, contact us before paying again.

Choose a display and charge currency from those offered in the selector. Prices are converted from our USD base catalog using an informational Stripe quote, with no MyTripSim exchange markup and rounding to each currency’s minor unit. We save the attempt’s amount and currency before opening payment; later rate changes do not reprice that attempt. A new selection or payment attempt can have a different price, which you should review before confirming. Fixing your purchase price is not a guarantee of a bank settlement exchange rate. Your bank or issuer may apply its own charges.

6. Issuance and delivery

After payment is confirmed, we request preparation of the eSIM. The QR and instructions are sent to the recipient email entered at checkout. Authorized information for account-linked purchases can also be viewed in My eSIMs.

Delivery depends on payment confirmation, supplier availability and profile preparation; we do not guarantee universal instant delivery. Check spam folders and your order status. Contact us about non-delivery or an incorrect email. Delivery failures are handled under our refund policy and applicable consumer rights.

7. Installation, activation and usage

Follow the instructions for your plan. Validity may begin on installation or on first connection to a supported network, depending on the product. Installing before departure can start some plans; there is no single activation rule for all plans.

Select the eSIM for mobile data and configure roaming as instructed. Check your home SIM settings separately: we do not control charges from your home carrier.

Background apps, updates and hotspot devices use the same allowance where sharing is permitted. Reported usage may be delayed. Validity does not pause while unused. Top-ups or changes are included only when expressly offered and purchased.

8. Coverage and connection quality

Published networks and technologies are supplied by the connectivity provider. Signal, speed and available technology vary with location, congestion, device, maintenance and network conditions. A reference to 4G or 5G does not guarantee that technology in every location.

These technical limitations do not remove any legal responsibility for non-delivery or a non-conforming service. Contact support so we can investigate and offer the appropriate remedy.

9. Acceptable use and security

Use the service lawfully, without fraud, unauthorized access, network interference, abuse or infringement of others' rights. Do not publish QR codes, credentials or private installation links.

Material product-specific restrictions must be disclosed in the plan information. A security or misuse suspension must have a justified basis and respect applicable rights; this provision does not authorize withholding legally required refunds.

10. Support and SIM

Use our guides, SIM chat or hello@mytripsim.com. SIM uses AI and can make mistakes. It provides guidance and authorized information, but does not decide refunds or itself confirm cancellations, changes or other actions that have not been performed by the team or transaction system.

Inactivity closure of a chat does not cancel your account or order. Pending human-support tickets retain their status. No continuous human availability or fixed response time is promised unless expressly stated.

11. Cancellations, refunds and consumer rights

Our refund policy explains requests and the information reviewed. Installation or use may affect a voluntary refund review, but does not automatically remove mandatory consumer rights.

Applicable withdrawal, conformity, warranty or other mandatory remedies remain available. These terms do not create a general waiver of such rights.

12. Privacy and intellectual property

Our privacy and cookie policies explain data processing and technical storage. Optional email marketing permission is separate from messages necessary to process and support your purchase.

Website content and branding are protected by their owners' applicable rights. You may consult and keep the terms and instructions to use your service; no general permission to reuse our brand or resell installation credentials is granted.

13. Responsibility and changes

Each party is responsible for its obligations under applicable law. We do not exclude liability or mandatory consumer rights that cannot legally be limited. A supplier failure does not by itself release MyTripSim from its contractual obligations to the purchaser.

Changes will have a new date and version and will not retrospectively reduce rights attached to an existing order. A newly advertised plan does not simply replace the conditions of one already purchased.

14. Applicable law and disputes

These terms are governed by New Mexico law and applicable United States federal law, without depriving you of mandatory consumer protection that applies through your residence or other applicable rules. Disputes may be brought before competent New Mexico courts unless you are entitled to use other courts. These terms do not require arbitration or impose a class-action waiver.

Contact hello@mytripsim.com to seek a resolution. Contacting us first does not limit legal deadlines or remedies available to you.